Warranty Clerk / Customer Retention Coordinator - Wilson Chevrolet Buick GMC

Wilson Chevrolet Buick GMC is currently looking for a motivated, organized, and customer-focused individual to join our Service Department as a Warranty Clerk / Customer Retention Coordinator.

This position plays an important role in supporting the service team through warranty administration, appointment coordination, customer follow-up, and service retention initiatives.

Key Responsibilities

• Process and manage warranty claims
• Schedule and confirm service appointments
• Handle incoming calls, emails, and customer inquiries
• Follow up with customers regarding service reminders, recalls, and missed appointments
• Maintain accurate customer and service records
• Support the Service Department in delivering an exceptional customer experience
• Qualifications
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Customer service experience required
• Automotive or warranty experience considered an asset
• Experience with dealership software or CRM systems is an asset

What We Offer

• Competitive salary plus incentives
• Health & dental benefits
• Company pension plan
• Paid vacation
• Employee discounts
• Supportive team environment and opportunities for growth

📩 How to Apply
Please send your resume to:
alyssa@wilsonchevrolet.ca

We thank all applicants for their interest; however, only those selected for an interview will be contacted.